on 10-02-2022 17:26. Sometimes there is no VM wall box, just a trailing cable. The metal box in photo 3 looks like a likely contender. Some of the cables hanging out the wall were cut off after the house improvements. The cable could be hidden within, or behind, furniture. Gaming Support. If you look into the back of your Hub, you'll see a port. Browse Virgin Media Virgin Media Community. White power light is on and internet light is flashing green. QuickStart, set up and connections. I’ve had a look for the brown box outside the place i just moved in. Some of the cables hanging out the wall were cut off after the house improvements. We have tried plugging it into the only box we found it would fit but no luck. I have signed up as a new user for Virgin Fibre. No Virgin media wall socket JakeDobinson. Past occupiers of your property may have removed. TV on the go. Please help. 18-02-2023 10:23 - edited 18-02-2023 10:33. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. TV. on 31-12-2021 10:47. cable. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. The hub works fine, but it has no internet connection. Get the Hub ready by connecting the wires. Whichever is the most suitable. 2. Tudor. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Once connected it directly to a hub, a little bit loose, but then interne. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. However, I do not have any of the specified wall sockets available. All I am aware of terminate the fibre inside. 3K;. The installation should take around an hour. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Browse Virgin Media Virgin Media Community. I have a flashing green light on the hub itself. TiVo. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You should see a cable going through the wall and if you trace this inside, you should get the cable. I wanted. Or you may be quicker than average! You won’t be involved the whole time. 08K; 2. Networking and WiFi. Sorry to hear you don't have a VM wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A second telephone is plugged into a wall socket downstairs with the Virgin number. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Connect the Hub’s power cable with the blue tab. Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Networking and WiFi. First picture is telephone socket which is now not used. Please support me in this regard. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Can I find out when our switch over will be and/or do I. V6. just moved in, can see the brown cable coming in from outside but there's no VM. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. There should be a wall mounted box somewhere inside that has an F socket on it. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. Being connected to the internet is one of the most important modern essentials in 20. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. This seems to be the only way that i can speak to someone about the issue. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. No idea what that entails/ how long and. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Phone. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. Options. You can book a technician either by phoning customer support, or waiting for staff to reply here. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Aug 8, 2019. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. TiVo. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. I'm a Very Insightful Person, I'm here to share knowledge, I don't. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Hoping someone can help me with a pre-installation question. Virgin TV 360. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Networking and WiFi. VM don't use fibre inside the property. Networking and WiFi. Subscribe to RSS Feed; Mark Topic as New;. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I assumed - 5381512. 150 from a. No wall socket. Networking and WiFi. I have also checked outside and there is no box either on my property or on my boundary wall. Sometimes there is no wall box, just a trailing cable. Networking and WiFi. Just had self installation delivered, have no wall socket just two cables from the wall. The cable could be hidden within, or behind, furniture. on 27-10-2022 09:24. Broadband. Gaming Support. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Stream from Virgin Media. Browse Virgin Media Virgin Media Community. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. on 18-05-2022 19:55. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 1 ACCEPTED SOLUTION. The kid arriving on Tuesday the 29. TEL1 on the hub should take on your. Internet connectivity is one of the. You might like to try giving full details here first to get some advice. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin Media Wall Socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We're here to help. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Hi, Iv just received my new broadband. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Reply. 4 weeks ago. Wall sockets and no connection. Virgin Media; My Virgin Media. . Thank you for the tel no. I was never asked if I had a wall box. I tried both the wires, it didn’t set up the WiFi. Tudor. Virgin Mobile. Virgin TV 360. The technician visited a. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. I am going to send you a private message. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If I couldn't get the proper wall socket, the internet is not going to be set up su. Networking and WiFi. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. QuickStart, set up and connections. Virgin Media Community. Second, you'll likely need a manned installation for your VM services. . My previous sky microfilter attached here. As you can see in the photos, the phone point is far. on 05-09-2023 20:36. No wall socket but wire from underneath floorboards. Networking and WiFi. to be phone lines. Options. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. I don't have a Virgin wall socket. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. com email address to different Virgin account. But I have no Virgin Media Wall socket in my house. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. But I have no Virgin Media Wall socket in my house. No wall socket for my broadband quick set up. Volt. Options. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Can I arrange an engineer asap? - 5228161. Look for an omnibox on the outside of your property and try and trace the cable. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. V6. i opted for the self install, however on inspection we - 5180915. I will only be using one wall socket, so the other socket will have no connections. The wall box may be branded with the logos of an old cable TV company (not VM). Turn on and start the hub. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. The wall box may be branded with the logos of an old cable TV company (not VM). No virgin media wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. But I have no Virgin Media Wall socket in my - 5405516. You can also identify a split socket looking at the side. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Reply. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. My Virgin Media App. V6. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Speed. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. on 10-02-2023 10:35. Options. Vonage 2nd line. Browse. Home. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Image below of the Virgin Media PSU Plug that connects to the coax. Broadband. . Follow these steps to install your virgin Media Broadband, TV and Phone service. Many thanks Krysia - 4353656 - 2. When you place your order, we'll let you know. But I have no Virgin Media Wall socket - 4942192 - 2. Manage Your Account. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. on 23-10-2022 13:36. on 30-12-2022 13:33. Options. Get the Hub ready by connecting the wires. QuickStart, set up and connections. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. Stream from Virgin Media. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. QuickStart, set up and connections. Virgin TV 360. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Get virgin engineer to move the wall socket. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Can a - 5057222 - 2. Hi @bingoman000. Options. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. All the wall sockets I can see are for BT. No wall socket as in 360 guide. 0 Kudos Reply. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can. Home. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Stay safe online. Turn on and start the Box. 0 Kudos. Broadband. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). If you're happy with this and for the charge we can make the arrangements for you 🙂. Speed. QuickStart, set up and connections. Tudor. Hi, I've ordered a broadband package and it said I was applicable for a self install kit. Finally, they'll complete the setup to make sure it's all working. These are the parts I could find, they were screwed into the end on the coaxial cable. 194. on 17-12-2022 10:39. 1 ACCEPTED SOLUTION. 1 [or 192. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 0 Kudos Share. Just joined. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. 3 minutes ago. TiVo. Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayDamaged Wall socket. QuickStart, set up and connections. 4 weeks ago. No virgin media wall socket tired_man. Speed. Subscribe to. TV. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No Virgin Media Wall Socket. Can someone come and set it up? 0 Kudos Reply. Being connected to the internet is one of the most important modern essentials in 20. I have a new quick start package . There were many cable companies that originally built the networks in the early 1990s. Community; Volt. Ordered VM broadband and was recommended by the website to select the self quick install option. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. - 5156068. All the wall sockets I can see are for BT. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Hi there @harpreetsingh21. Broadband wall socket. Hi , Thank you for your post and welcome to our community forums. on 01-12-2022 11:22. All. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Disappointing but not unexpected. In response to Jonny-M. Or if the other end of the white cable is in a more useful. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. V6. Options. TV. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There is one Ethernet connection point and socket with a circle on the wall. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Thank you for your post and welcome to the community. 100. No Virgin wall socket. Tudor. Joining in Options. and view the images for a range of different wall box options. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Very. Gaming Support. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. What happens if you don’t have a Virgin Media socket? If you’re a new Virgin Media customer or moving to a new home, you. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. 19 minutes ago. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Volt. Community; Volt. Getting Connected with Virgin Media is easy when you have a wall socket. Back a step. FAQ Sign in. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media; My Virgin Media;. The socket you need will be marked with the Virgin Media logo. The one thats on the bottom is the one you need for Virgin. Kit arrived today…no wall box so unable to install. Go to my local Virgin. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Not able to set up my broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The package was delivered but there is no wall socket for me to plug into. Networking and WiFi. ThanksHi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. Being connected to the internet is one of the most important modern essentials in 2022,. Booking an engineer is easy with Virgin Media. Stream from Virgin Media. Gaming Support. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I tried both the wires, it didn’t set up the WiFi. Virgin Mobile. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. They'll then install a fibre socket inside. Broadband. Fibre Phone Switch - No dial tone or calls. on 22-10-2022 20:58. It doesn’t look like I can connect to ‘the wall socket’. - 5201249. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. There is no fibre socket in this house. Networking and WiFi. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. It is likely you will be waiting a few days. I will pop you a PM across now, please keep an eye. The other is marked TV, & this is used for TV & Broadband. Volt. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Speed. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. I have only got one rectangular shaped white socket. on 01-06-2022 21:59. Call the pre-installation and delivery team on 0800 052 1734. What to expect with broadband. However, I do not have any of the specified wall sockets available. Could an engineer be arranged to install please as my account is due to go live today. Is there likey to be any problem with this, such as degraded of weaker. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. We have a virgin media wall socket with an - 4353656 - 2. I've tried looking but can't see a way to book an engineer for this? Thank you. Was told that an engineer would come out, look at the sockets and do the switchover. I just moved into a new apartment, and bought a broadband from virgin media. TV on the go. Email. Following the installation and verification of its functionality, you can browse the web or. Gaming Support. Also tried the Ethernet, not. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Broadband. I would love to help you get your service installed. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. #2. My Virgin Media App. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Get virgin engineer to move the wall socket. Call the pre-installation and delivery team on 0800 052 1734. but I have no Virgin Media Wall socket in my house. Please help. You can also check for a loose cable as not all properties have a socket. QuickStart, set up and connections. . Virgin TV 360. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. QuickStart, set up and connections. Networking and WiFi. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. When you place your order, we'll let you know. Hi there , welcome to our forum and thanks for your post.